Benno leads his team with clarity, logic, and a few defining principles. He tells his team the What and the When, but lets them get creative with the How.
And so what do you do when someone comes to you and says, "I made a mistake. I did this versus that, and here's the negative outcome"? If you punish them, they will likely be less inclined to make decisions the next time around. If you talk it through with them, if you support them through all of this, you talk about what we are learning and how we can avoid the mistake next time, they will reward you with a greater willingness to make decisions. And part of that is to also role model by not making mistakes myself.
Vy Tran learned a tough lesson as a first-time manager – you can’t please everyone. Having to “drive accountability” while also being a self-described “people pleaser” required Vy to dig deep and re-think how she communicates with her team.
Failing forward is an essential skill not just at work but in life. For Vy Tran, learning from her mistakes has made her a more effective and influential leader.