Not So Different

In making such a big leap, though, from Wall Street to doing this type of humanitarian work, did you experience any self-doubt along the way? How did you deal with that?

Well, you know, my first few years in humanitarian work were the hardest. So I'd made a decision. I said, look, how do I choose an organization? Well, you know, if you think about my world, I was a consumer banker. What do consumer bankers do? Well, they figure out how to acquire client relationships, how to service client relationships at a profit. And then when you start to do that, you keep them. Whether you get a bank account, or get a credit card, or a line of credit. Doesn't matter. And I was dealing with millions of them around the around the world, tens of countries. So the skill that I have is really, you know, acquiring, servicing, and then retaining and building customer relationships. What if I was to be able to do the same thing for client relationships, for poor people? How do you recruit them? How do you retain them? How do you solve them? And do the same thing for donors, because nonprofits have two clients, if you will, to take out. Donors and our beneficiaries. So in some ways, frankly, what I learned on Wall Street was very applicable.