Learning from Failure

So, can you give us an example of how you respond to failure in your organization? Let's say someone takes on a risky new project, it falls flat, what happens in the company? What happens to that individual?

Well, I don't think we've ever fired anyone for making a failure. Instead, we do the opposite, we actually celebrate those moments of someone really stretching and trying to lean into something that they feel is a bigger vision, and as I said, we try to fail small, so we're not making enterprise-wide decisions without really trying a bunch of different things and having greater confidence, and so kind of creating that culture where it's okay, failure is alright, we were learning from it and it's a learning culture where you learn about this is what worked, what didn't work, and here's what we're going to go do about it, and I actually have a process by which we go through that; I talked about our postmortems - if we did something and it didn't work, there's never an issue of something not working, the bigger issue is not trying.