Defend, Deflect, Deny

It's really interesting how that negative or hurtful feedback just has so much more of an impact than the positive feedback. And maybe that's just me, but I don't think so. I think we all hear the hurtful feedback in a way that's far more impactful.

How do you work with that then? How do you address that in such a ways that the negative feedback isn't always just what you hear.

Yeah. And for me I seek out ways to improve. Your immediate response, it's a human response as you either defend deflect or deny, whatever you're hearing. And that is not helpful. That is not useful, that doesn't serve you well. So, I work to get past that initial response and then sit with it and really try to what am I doing that could give this person that perspective? And while it might not be my perspective, I clearly have to own something in this because I am doing something that's making a person feel that way and so trying to own that and then trying to change. I have made so many mistakes and I've been less than perfect in so many different situations and I've learned from that. And I just continually try to interrogate those moments, those situations, those words that I chose. And next time I’m at bat, I try to do it differently.