Communicating with More Empathy
Cindy Goodrich
06.16.23
In her career as a manager, Cindy has learned how to adjust her communication style to connect with different people on her team. So how do you make sure someone is feeling heard? For Cindy, it starts with having empathy.
Summary:
In her career as a manager, Cindy has learned how to adjust her communication style to connect with different people on her team. So how do you make sure someone is feeling heard? For Cindy, it starts with having empathy.
Thuy
![Cindy_Goodrich Cindy_Goodrich](https://techdiplomacy.org/globalmentornetwork/wp-content/uploads/sites/2/2023/09/Cindy_Goodrich-150x150.jpg)
Cindy Goodrich
And especially when you’re working across a creative team versus working with the sales organization, you have very different profiles as well as developers. So we span the gamut. And so I think it’s just really understanding and also talking with people about it and being in understanding if someone has a preference in the communication style, honoring that. Because I think as a leader it’s important to do that.
And I think that doesn’t mean taking away from your authentic self. It’s still you showing up in that communication. It’s just flexing to make sure that someone is feeling heard and they’re also able to have a voice in the communication. I think is really important.
Thuy
![Cindy_Goodrich Cindy_Goodrich](https://techdiplomacy.org/globalmentornetwork/wp-content/uploads/sites/2/2023/09/Cindy_Goodrich-150x150.jpg)
Cindy Goodrich
And I think I’m also just very in the, you know, as I’m getting to know people, like part of it is just being very open about like, this is who I am and this is how I operate, and I think staying true to that and recognizing that again, you don’t have to…Like, I’m painfully introverted. So for me…
Thuy
![Cindy_Goodrich Cindy_Goodrich](https://techdiplomacy.org/globalmentornetwork/wp-content/uploads/sites/2/2023/09/Cindy_Goodrich-150x150.jpg)
Cindy Goodrich
I think I just experienced that personally too, at a certain point in time and just reflect on that. And so I’m able to still be authentic to who I am because, again, it’s not like I’m changing what the actual content is or the meat of the conversation.
And I talk quickly and people, I prepare them for that going into the conversation. But I think it’s honoring how the other person needs to communicate.
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